Pre-Sale
Questions
1. Are your prices
in Australian Dollars?
Yes, all prices quoted on our website are in Australian
Dollars unless otherwise stated.
2. Do you accept
credit card payments?
Yes. We accept Visa and Mastercard.
3. Do I need my
own domain name?
Yes. You are required to have a domain name to use with
your hosting package. Your domain can have any international
extension. e.g. domain.com.au or domain.co.uk or domain.com.
If you don't have a domain name, you can purchase one with
your order.
4. Do you sell
domain registration?
Yes! Click here for details.
5. What plans
are available?
Please see our packages page
for plan details.
6. What is the
address of your domain name servers?
The details of our name servers will be sent in the Welcome
Email once your account has been created.
7. Will you advertise
on my site?
Absolutely Not! We will not advertise in any way on your
web site.
8. What happens
when a year passes?
A year after you start with us, we will send you an email
to inform that payment is required. We will advise the
cost of continuing the service in this email.
9. What support
is offered?
We provide extensive online documentation for all of our
customers. If you still have any questions, you can email
or call us. Our support team is available 7 days a week.
10.
Do you allow international customers?
Yes! We accept customers from anywhere in the world.
Post-Sale Questions
1. How do I upload
my site?
You can use the 'File Manager' from your control panel or
FTP. To use the File Manager, simply log into your control
panel and click the File Manager link.
To use FTP, you will need an FTP client (such as Ws_FTP).
Enter you server's IP address as the server name and the
login details from your welcome email. remember to upload
your html pages to the 'public_html' folder.
2. How do I make
my domain name go to my account?
You need to contact the company that registered your domain
(the registrar). From their web site, there should be a
section to change the Domain Name Servers (DNS) of your
domain. Enter the details from your welcome email. If you
can't find this section on their web site, email them.
3. Why can't
I access the control panel?
Some companies will stop people from accessing
web sites that end with :2083. You may receive a message
saying 'Access Denied' or similar. If you receive this message,
try accessing the control panel from another location.
4. Can I view
my site with the IP address?
Yes. You can view your site from http://IP.ADDRESS/~USERNAME
where 'IP.ADDRESS' is the IP Address from your welcome email,
and 'USERNAME' is your user name from your welcome email.
5. Why doesn't
my CGI/PHP/MySQL script work?
We do allow you to run CGI scripts from our servers,
but we do not offer technical support for them. Try consulting
the documentation that came with the script.
6. Can
I upgrade or downgrade my package?
To upgrade your package at any time just click here and
complete the form. You will be required to pay a pro-rata
amount for the difference in package price. You cannot
downgrade your package until the end of your pre-paid period.
