Web Hosting FAQ

Yes, all prices quoted on our website are in Australian Dollars unless otherwise stated. All prices are inclusive of GST.

We accept Visa, MasterCard, AMEX, PayPal and BPAY.

Absolutely. If you are unhappy with our web hosting service at ANY TIME, you can cancel the service and receive a refund of the unused hosting term. See our Money Back Guarantee for details.

All of our hosting accounts can be paid for on a monthly or yearly basis. Monthly accounts can only be paid via credit card via an automated direct debit; yearly accounts can be paid with any of the payment methods advised in question 2.

Login to your Billing Portal, click on 'My Details', then click on 'Change Credit Card Details', enter your new card details and then click on 'Save Changes'. This credit card number will also be used to automatically renew other services within your account such as domain names and yearly hosting accounts.

You can request this via your Billing Portal. To cancel a hosting account click on 'My Services', then click on the small icon on the right hand side (that has a small green arrow) next the hosting domain name you wish to cancel, scroll down to the bottom and click on 'Request Cancellation'. Enter a brief reason in the main box and the select your cancellation type: 'Immediate' will close the account within the next 24 hours, 'End of Billing Period' will close your account on the due date without sending you any reminders. Alternatively, you can call or email our support department to request a service cancellation.

We will send 3 reminder emails, one a month before your account is due, then one when it is overdue and one more when your account is suspended. Your account will remain suspended for a short period of time and if you have not contacted us or paid the renewal, your account is permanently removed from the server. Once this happens, your account can not be renewed; however you can open a new hosting account.

We will send you reminders starting from 60 days before the domain name expires. If you do not contact us or pay the renewal fee your domain name will expire, and eventually be publicly available for registration.

Yes. You are required to have a domain name to use with your hosting package. Your domain can have any international extension. e.g. domain.com.au, domain.co.uk or domain.com. If you don't have a domain name, you can purchase one from us with your order.

Yes! Click here for details.

If you have your domain name hosted elsewhere and would like to have it transferred to Unlimited Space, you will need to obtain your domain transfer password or EPP code from your current host. Then use this form to request a transfer. If you are an existing member and wish to transfer your domain name to another host, please contact us to obtain your transfer password.
Please note, please ensure your domain names contact email address is correct because shortly after you apply to transfer, you will receive a confirmation email. The transfer will not proceed until you have clicked the link in this email. Domain name transfers can take up to 5 days to complete.

Normally we send reminder emails that contain a link to renew your hosting, if you have not received these emails please contact us. Use this form to renew or you can call us and renew your domain over the phone.

You need to contact the company that registered your domain (the registrar). If your domain is registered with Unlimited Space you can contact us and we can help you. Otherwise, go to your domain hosts web site and there should be a section to change the domain ‘Name Servers’ or DNS of your domain. Enter the details from your welcome email. If you can't find this section on your domain hosts web site, email or call them.

Login to your Billing Portal, click 'My Domains', click on the small icon on the right hand side (that has a small green arrow) next the domain name you wish to modify, scroll down to the 'Nameservers' section make the changes and then click 'Save Changes'. Please note, name server changes take up to 48 hours to effect.

The details of our name servers will be sent in the Welcome Email once your account has been created. If you are unsure of these, please contact us.

Login to the Billing Portal, click 'My Domains', click on the small icon on the right hand side (that has a small green arrow) next the domain name you wish to modify, scroll down to the 'Management Tools' section and click on 'URL Forwarding'. First, click Activate URL Forwarding, and then enter the new URL address in the box under 'Address' next to the http://. It is also best to setup forwarding using your domain name with and without the www, For example leave to left hand box empty and enter your URL into the right hand side box without the www and hit the add button. Then enter www into the left hand side box and then the domain name in the right hand side with the www. You will also need to change the nameservers of your domain to uf1.unlimited-space.com and uf2.unlimited-space.com using the details in question 6.

A subdomain is a way to divide your site into sections with short and easy to remember names. For example, you may have: sales.domain.com.

An addon domain is a domain name that points to a subdirectory within your hosting account, but when people view the domain, it appears as a separate website.

Parked domains allow you to point more than one domain name to the home page of your website, for example you may have the domain.com.au and domain.com pointing to your website.

We generally only accept orders from Australia and you will need an Australian mobile phone to pass our security checks. If you do not have an Australian mobile phone, please call us to place your order.

Please see our web hosting page for plan details.

If you pay via credit card, as soon as you have submitted the payment details and they have been approved, you should receive your hosting account ‘Welcome Email’. The details provided in this email will allow you to login to your hosting account immediately. If you pay via PayPal (e-cheque) or BPAY, your hosting account will be opened as soon as the payment has cleared. If you do not receive the hosting account ‘Welcome Email’, please contact us.

A year after you start with us, we will send you an email to inform that payment is required. We will advise the cost of continuing the service in this email and how you can go about renewing.

To renew your hosting account, you can use this form or you can call us and renew your account over the phone.

We generally only accept orders from Australia and you will need an Australian mobile phone to pass our security checks. If you do not have an Australian mobile phone, please call us to place your order.

All of our servers are based in Australia. We have datacenters in Brisbane and Sydney.

All of our servers run Linux. If your website has been written in ASP or .NET languages, unfortunately it will not be compatible with our servers as these languages require Windows based servers.

Bandwidth is the total amount of information that has been uploaded and downloaded from your website. This includes all traffic to your website (people viewing your website and downloading any files), all email to and from your email accounts and all data you have uploaded and downloaded to/from your website. All packages have a monthly bandwidth limit and the bandwidth is reset to zero on the first of every month.

A message will appear on your website stating that the bandwidth limit has been reached and your site and emails will not be accessible. It will remain this way until the first of the next month. If you wish to reactivate your site before the first of the next month, please contact us via email or phone to discuss an upgrade of your account.

Since these versions change often, please contact us to find out what versions we are running.

We do allow you to run CGI scripts from our servers, but we do not offer technical support for them. Try consulting the documentation that came with the script or the support forum for the specific script.

Click this link to download a file and see how fast it downloads.

Our servers vary over a range of specifications, with too many to list here. But, majority of our servers have Quad core processors and at least 2GB of RAM.

All of our servers are monitored for 24 hours a day, 365 days a year. So, in the event of a server outage, someone is able to attend to the situation immediately.

Obtain your domain transfer password or EPP code from your current domain host and then apply here and this will transfer your domain name and setup a new hosting account. Once the hosting ‘Welcome Email’ arrives with your login details you can either start uploading your website files immediately or you can restore any backups. If you have a full Cpanel backup, please let us know as we can restore this for you.

We have automated backups that run at least once a week. These backups are held in the event of a major problem such as a server breakdown. However, we do recommend all members to keep backups of their websites on their own PC’s.

Absolutely Not! We will not advertise in any way on your web site.

An SSL or Shared Certificate is a security certificate that ensures a particular part of a website is secure. It enables information to be entered (such as personal or payment details) into a form and the person entering the details can be sure that their information is encrypted so it cannot be viewed by anyone other than the site owner.

Unlimited Space supplies shared 'server wide' SSL certificates free of charge with all plans and free Private SSL certificates with the Ultimate plan, so there is no need for members to use their own certificates. Contact us and we can supply you with a secure https:// path that you can use for any section of your website or details on how to apply for the Private SSL certificate if you are using an Ultimate plan.

All hosting packages have access to Cpanel. Click here for a free demo of Cpanel.

You can use the 'File Manager' from your control panel or FTP. To use the File Manager, simply log into your control panel and click the File Manager link.
To use FTP, you will need an FTP client (such as Ws_FTP, CoreFTP, FileZilla etc). Enter you server's IP address as the server name and the login details from your welcome email. Remember to upload your html/php pages to the 'public_html' folder.

You can your package at any time via your Billing Portal, click on 'My Services', then click on the small icon on the right hand side (that has a small green arrow) next the hosting account you wish to upgrade/downgrade, scroll down to the bottom and click on 'Upgrade/Downgrade Package', then select the preferred billing period under the package. When upgrading, you will be required to pay a pro-rata amount for the package difference for the remainder of your current billing period.

If your site is suspended please contact us immediately. It may be for any number of reasons.

Please let us know ASAP. We use your email address to send you reminders, invoices and newsletters, if you change this and do not tell us, you may not know when your account is due for renewal.

No, we do not offer any design services or support for design enquiries. However, all members have access to Installatron, which is a software installation tool accessible via the Cpanel. Installatron contains many different pre-made scripts for site enhancements such as online stores, forums, blogs and even Joomla. All our members have access to the RV Sitebuilder which is a step-by-step program that helps you deign a complete website without any programming knowledge. It contains over 400 templates, examples can be viewed here A video of the RV Sitebuilder in action can be viewed here.

Yes, by using an e-commerce script or a script of your own you can have an online ‘shopping cart’ style site. For payment sections of your site we recommend to use a Shared SSL certificate. To accept PayPal payments, open a PayPal account at http://www.paypal.com.au/. To accept credit card payments, you can use a merchant account such as EWAY.

Our members can access their email accounts via POP3, IMAP or webmail.

Unlimited-Space.com started in 2002.

Our support team is available 7 days a week. There are no additional fees or charges to use our support, and you are not limited to the amount of support requests. Click here for details.

Priority support is available only on our Ultimate Packages. Priority support includes a direct phone number and email address that will enable you to receive support faster than other members. If you phone outside of our support hours you will be directed to our voicemail service that is only available to our Priority support members.

Our support department is located in Cheltenham, Victoria.

It is a control panel or ‘interface’ where you can manage many of the functions to do with your website, including creating email accounts, uploading files and configuring your sites security. Click here for a demonstration of Cpanel.

The most direct method is by your domain name followed by /cpanel in the address bar of your browser, for example: www.domain.com/cpanel

If you know your password but wish to change it, login to the Cpanel and click Change Password in the Preferences section. Then follow the steps in the change password screen. If you do not know your existing password, you can change it via your Billing Portal, click on 'My Services', then click on the small icon on the right hand side (that has a small green arrow) next the hosting domain name you wish to modify, then scroll down to the 'Login Details' section and enter you new password in both boxes and click on 'Update'.

Check that you are using the correct username and password, and the correct address as advised above. If you are still unable to login, please contact us.

In the Mail section, click Email Accounts or Manage Accounts (this varies depending on Cpanel version). Then, in the Add a New Email Account, next to Email: enter the name you wish to have as the first part of your email address, for example john@domain.com or sales@domain.com. Then enter a password you would like to use in the Password: box and again in the Password (Again): box, then click the Create button.

In the Databases section, click MySQL Database Wizard, then in the New Database box enter a name for your database and click Next Step. Then specify a username and password for the database and click Next Step, in the next screen click the box next to All Privileges so a tick appears and click Next Step. You database has now been created.

In the Domains section, click Subdomains, then in the box next to Subdomain enter the first part you would like to have, for example sales so you can have sales.domain.com. Then click Create.

Please ensure that you have registered the new domain name and that its name servers are pointing to the same server as your hosting account. In the Domains section, click Addon Domains. Enter the new domain name in the New Domain Name box and enter a password in the Password and Password (Again) boxes. Then click Add Domain.

Please ensure that you have registered the new domain name and that its name servers are pointing to the same server as your hosting account. In the Domains section, click Parked Domains, then in the box underneath Create a New Parked Domain enter the new domain name and click Add Domain.

The referral program is designed to reward our members just for letting other people know about Unlimited Space. For every successful referral, you receive account credit to use towards new or existing Unlimited Space services. Click here for more information.

Activate your affiliate account by going to the 'Referrals' section of your Billing Portal and click on 'Activate Affiliate Account'. You will then see your unique referral link that you can give to anyone you wish to refer. If someone clicks on your link, orders a hosting account via our website and they keep their hosting account open for at least 30 days, you will receive the account credit.

You can view all of the details of your successful referrals in the 'Referrals' section of your Billing Portal. This will also show all pending credit for referred accounts less than 30 days old.

If you renew one of your existing services or order a new service via your Billing Portal, you will be given the option to use this credit at the checkout screen.

Our members can access their email accounts via POP3, IMAP or webmail.

In the Mail section, click Email Accounts or Manage Accounts (this varies depending on Cpanel version). Then, in the Add a New Email Account, next to Email: enter the name you wish to have as the first part of your email address, for example john@domain.com or sales@domain.com. Then enter a password you would like to use in the Password: box and again in the Password (Again): box, then click the Create button.

Check you are using the correct username and password. The username should either be your Cpanel username (to access the ‘default’ account) or the full email address of any email accounts your have created, for example sales@domain.com. If you are not sure of the password, change it by logging into the Cpanel and going to the Manage Email Accounts section.
Check that you have the correct mail servers; they should be both ‘mail.’ Followed by your domain name, for example: mail.domain.com. If it still fails, check your firewall settings to ensure that your email program is allowed to access the internet and that ports 25 and 110 are open. If you try all of these options and the problem still occurs, please contact us.

Try changing your outgoing (SMTP) mail server to that of your ISP’s. Also, ensure you do not have “My outgoing server requires authentication” enabled in your outgoing server settings.

If this occurs, please forward a copy of the ‘bounced’ message to our support department so that we can determine the reason from the error code.

There are some different options in the Mail section in your Cpanel for filtering spam. Spam Assassin can be enabled to automatically filter your emails and either delete suspected spam or forward it to another address. Spam Assassins ‘aggressiveness’ can be adjusted depending on how much spam you receive, please be aware that if it is set too aggressive, it may consider some emails as SPAM when they are in fact not SPAM. There are also some customizable filters available where you can specify particular words to trigger an email as spam. If you need assistance with these filters please contact us.

You will need to check the subject line or content of your emails in case there are particular words that may trigger spam filters. Unfortunately, we are unable to control how your recipients spam filters are setup so we are unable to assist with this issue.

FTP or File Transfer Protocol is a communications method that enables you to transfer files you’re your PC to your hosting account on the server.

To use FTP, you will need an FTP client (such as Ws_FTP, CoreFTP, or FileZilla etc). Try searching the internet for a suitable program, generally these programs are free.

Enter you server's IP address as the server name and the login details from your welcome email. Remember to upload your html/php pages to the 'public_html' folder.

Check that you are using the correct login details and IP address. Also, please ensure that your FTP program is allowed in your firewall settings, and that port 21 is open. If you are still unable to connect, please contact us.

The most common way to fix this is to change the setting for Passive or ‘PASV’ mode. There should be an option for this in your connection settings with a check box next to it. If the box is checked, uncheck it, or if the box is unchecked, check it. If the problem still occurs, please contact us.

No, we do not offer any design services or support for design enquiries. However, all members have access to Installatron, which is a software installation tool accessible via the Cpanel. Installatron contains many different pre-made scripts for site enhancements such as online stores, forums, blogs and even Joomla.
All Business package members have access to the RV Sitebuilder which is a step-by-step program that helps you deign a complete website without any programming knowledge. It contains over 400 templates, examples can be viewed here

Yes, by using an e-commerce script from Installatron or a script of your own you can have an online ‘shopping cart’ style site. For payment sections of your site we recommend to use a Shared SSL certificate. To accept PayPal payments, open a PayPal account To accept credit card payments, you can use a merchant account and a payment gateway such as EWAY.

An SSL or Shared Certificate is a security certificate that ensures a particular part of a website is secure. It enables information to be entered (such as personal or payment details) into a form and the person entering the details can be sure that their information is encrypted so it cannot be viewed by anyone other than the site owner.

Unlimited Space supplies shared ‘server wide’ SSL certificates free of charge, so there is no need for members to use their own certificates. Contact us and we can supply you with a secure https:// path that you can use for any section of your website.

Since these versions change often, please contact us to find out what versions we are running.

We do allow you to run CGI scripts from our servers, but we do not offer technical support for them. Try consulting the documentation that came with the script or the support forum for the specific script.

In the Databases section, click MySQL Database Wizard, then in the New Database box enter a name for your database and click Next Step. Then specify a username and password for the database and click Next Step, in the next screen click the box next to All Privileges so a tick appears and click Next Step. You database has now been created.

You can use the 'File Manager' from your control panel or FTP. To use the File Manager, simply log into your control panel and click the File Manager link.
To use FTP, you will need an FTP client (such as Ws_FTP, CoreFTP, FileZilla etc). Enter you server's IP address as the server name and the login details from your welcome email. Remember to upload your html/php pages to the 'public_html' folder.

Unlimited-Space.com started in 2002.